Standard Policies

PRICING AND ADDITIONAL CHARGES

• Prices: All prices are listed in U.S. dollars.
• Additional expenses: Photographs, videos, tips and souvenirs are not included
• Cabarete departures to Ocean World: For the Ocean World Day Pass, Dolphin Encounter, Dolphin Swim, Shark Encounter, Sea Lion Encounter, VIP Dolphin Swim and Capybara Encounter, a US$15 per-person transportation supplement must be paid upon arrival at Ocean World.

CANCELLATIONS, REFUNDS AND CREDITS

• Standard cancellations: Cancellations made at least 72 hours before departure are eligible for a refund.
• Late cancellations and no-shows: Cancellations made less than 72 hours before departure and no-shows are nonrefundable.
• Weather cancellations: If an excursion is cancelled because of weather conditions, guests may reschedule, select another excursion, keep a credit on file or request a refund.
• Credit validity: Credits remain valid for 12 months.
• Private groups and charters: The cancellation policy also applies to private charters and group reservations.

PICKUP, CHECK-IN AND DEPARTURE

• Pickup locations: Puerto Plata departures are from the Tropical lobby, and Cabarete departures are from the Presidential Suites lobby, unless otherwise indicated.
• Check-in: Guests must arrive at the designated meeting point at least 10 minutes before departure.
• Late arrivals: Guests who arrive late and miss their departure will be considered no-shows and will not receive a refund.
• Required confirmation Voucher: Guests must present their booking confirmation or VIP Pass before boarding.
• Schedule changes: Operating days, departure times and itineraries may change because of weather, availability or operational conditions.

GENERAL PARTICIPATION REQUIREMENTS

• Special requirements: Guests must review the age, weight, health, pregnancy, clothing and footwear restrictions for their selected excursion.
• Missing requirements: If a guest arrives without a required license, identification, footwear or other participation requirement, the case will be reviewed individually. Participation remains subject to the operator’s final safety decision.
• Dietary restrictions: Special menus cannot be guaranteed. Guests should report any allergies or dietary requirements when making their reservation.

EXCURSION-SPECIFIC REQUIREMENTS

• Buggy and four-wheeler tours: Drivers must present a valid physical or digital driver’s license, or a clear and legible photograph of it.
• Fishing excursions: Participants must bring a copy of a valid photo ID.
• Damajagua Waterfalls: Participants must know how to swim. Secure, closed-toe water shoes are required for all Damajagua Waterfalls excursions.
• Zip line and horseback riding: Secure, closed-toe shoes and shorts that reach at least the knee are required.

IMPORTANT: Requirements may vary depending on the excursion. Guests should confirm all conditions that apply to their selected activity before departure.